Fiege manages eCommerce services for Jack Wolfskin in Austria
Full service eCommerce provider Fiege put together a package for the outdoor specialist, Jack Wolfskin in three european countries
Since August 2014, the Greven-based contract logistics specialist and full service eCommerce provider, Fiege, is responsible for the eCommerce processes of the outdoor specialist, Jack Wolfskin, in Germany and Austria. In the UK, the on-line shop was already successfully launched in April 2014.
Fiege’s eCommerce services include order management, bi-lingual customer service, payment management and credit control, together with returns handling. Within this framework, Fiege’s site in Hamburg Moorfleet has taken over the classification of returns, recording of credits and delivery of returns for Jack Wolfskin.
The modular design of Fiege’s eCommerce system guarantees rapid, reliable processes in all areas, from order management, through customer service, to returns handling. „In close collaboration with Jack Wolfskin, we have developed a robust, flexible eCommerce system which is tailored to Jack Wolfskin’s individual requirements, and ensures the operation runs smoothly. We’re delighted with the positive feedback about the on-line shop in the UK, and with the successful launch of the on-line shops in Germany and Austria,“ said Felix Hettlage, Managing Director Fiege Customer Solutions.
Jack Wolfskin is one of Europe’s leading providers of functional outdoor clothing, footwear and equipment, and also the largest franchisor in Germany’s specialist sports retail market. Jack Wolfskin products are currently available in more than 900 franchise stores and from over 4,000 sales outlets throughout Europe and in Asia.Jack Wolfskin is the official outfitter of the Austrian Nordic skiing team and Alpinschule Innsbruck. In the 2013 financial year, the company’s turnover was EUR 324 million. Jack Wolfskin, with headquarters in Idstein in Taunus, employs a total of 800 people.
www.fiege.de
Quelle: LogEastics
Portal: www.logistik-express.com