GLS Group takes further step towards quality assurance
The GLS Group was one of the first European parcel companies to have its quality and environmental management system audited in line with the new ISO standards, which were revised in autumn 2015. As part of the external audits, GLS adapted the quality and environmental management systems of operating companies in 18 countries to meet the standards ISO 9001:2015 and ISO 14001:2015.
“We used the update to drive forward the continuous development of our existing systems. Quality assurance and sustainable operations are key factors in the service we offer,” explains Rico Back, CEO of the GLS Group. The external audits were carried out by internationally recognised audit firm DEKRA in September 2016.
In many countries, the GLS quality management system has already been ISO-certified for more than twelve years. For its environmental management system, GLS received its first certification in 2011 in the Netherlands. Since 2015, all GLS operating companies as well as international divisions connecting to partners in other states have obtained both certificates.
GLS, General Logistics Systems B.V. (headquartered in Amsterdam), realises reliable, high-quality parcel services for over 220,000 customers in Europe, complemented by logistics and express services. Through wholly owned and partner companies, the Group provides a network coverage of 41 European states and is globally connected via contractual agreements. In the financial year 2015/16 GLS achieved revenues of 2.2 billion euros.