LOGISTIK express Newsportal

Retailers lose 19pc of Christmas customers to rivals

Retailers lose 19pc of Christmas customers to rivals

Retailers lose 19pc of Christmas customers to rivals
Januar 11
08:30 2017
image_pdfimage_print

Retailers lost 19 per cent of their 2016 Christmas customers to rivals due to stock availability issues and unsuitable delivery times, according to a new JDA/Centiro report.

onlineshopping12 per cent of UK adults spending online said they used a different retailer because their initial choice did not have items available. 7 per cent said they chose another retailer because delivery times didn’t match their requirements.

“Christmas shoppers have become increasingly savvy, as they look to use the channels that best suit their budget and lifestyle,” said Jason Shorrock, vice president of retail strategy EMEA at JDA. “This means retailers cannot afford to stand still if they are to meet customers’ growing online shopping expectations.

“Customers expect products to be available 24/7 and for retailers to offer convenient delivery and collection options.

“This is the added level of complexity that retailers must be able to cope with.”

There was however a slight decrease in delivery and click & collect issues over Christmas, with 32 per cent of Christmas shoppers experiencing issues with their online purchases (compared to 33 per cent in 2015).

Source: logisticsmanager.com

⌂ Translater

⌂ Fachzeitschrift LE-1-2017

ISBN: 9781366337115

⌂ Presseservice

PresseservicePressemeldungen können Sie über den Presseservice-Upload sowie übers Login unverbindlich einreichen. Für Top-Platzierungen buchen Sie das Exklusive Presseservice. Newsletter erscheint wöchentlich und informiert fachlich, sachlich, aktuell.

⌂ BEITRAG EINREICHEN

⌂ LOGIN ⌂ PRESSESERVICE-UPLOAD
    Kategorie
    Vielen Dank für Ihr Mitwirken.
     

⌂ Werbefenster

⌂ Newsletter Presseservice

⌂ Werbefenster

Archive

Februar 2017
M D M D F S S
« Jan    
 12345
6789101112
13141516171819
20212223242526
2728  

Kategorien

Most Viewed Posts

Presseservice-Upload

Kategorie

⌂ Angebot & Nachfrage

Für Fragen sowie für ein werbliches Angebot stehen wir Ihnen allzeit gern zur Verfügung.  

Ihr Name (Pflichtfeld)

Ihre E-Mail-Adresse (Pflichtfeld)

Betreff

Ihre Nachricht