UPS launches free online returns tool

UPS is to launch “Returns Manager”, a new free online tool that enables e-commerce businesses to customise return shipments.

Consumers using the service will be able to print a return shipping label directly from the parcel company’s website.

“Online returns are a headache for many European retailers and their customers. The UPS Returns Manager makes the process a lot easier,” said Abhijit Saha, vice president of marketing, UPS Europe. “It’s the perfect solution for any shipper, especially small and mid-sized merchants that lack this capability in-house. UPS is the first logistics provider to offer the ability to create a return shipment through a tracking results page.”