CEVA invests further in UK home delivery business
CEVA Logistics has invested in a new UK customer contact centre and deployed an additional new fleet of 24 vehicles to support continued growth in its home delivery business, CEVA Home. The new CEVA Home contact centre in Warrington, Manchester, went live on November 1st, providing a comprehensive service from 07h00 to 20h00 Monday to Friday, and to 18h00 on Saturdays. Agents in the centre will handle around 2,000 incoming calls and make 5,000 outbound calls per week, liaising with customers, suppliers and retailers to arrange delivery to consumers‘ homes. The introduction of a new Contact Management System, with call centre pods and plasma screen will enable agents to prioritise and react more efficiently to both customer and supplier priorities. Recent business wins, including contracts with Multiyork and Sainsbury’s, drove the need for the investment. CEVA has been operating in the UK home delivery market since 1998, working in partnership with a range of manufacturers and retailers, providing services from order placement to final delivery, including disassembly and assembly if required, and the removal and recycling of any packaging from the customer’s home. Quelle: eyefortransport |