UNILIN increases customer satisfaction through Shippeo’s real-time tracking solution for LTL deliveries

UNILIN, a Belgian manufacturer of flooring, panels and insulation products for the home, has selected real-time transportation visibility specialist Shippeo (which is exhibiting at Final Destination Logistics on 18th & 19th May) to boost service and savings.

Headquartered in Belgium, UNILIN owns 15 brands (including the Quickstep flooring brand) and distributes its products in more than 23 countries throughout Europe. The company operates eight key loading sites, consisting of plants, warehouses and a cross dock, and makes in excess of 100,000 deliveries a year to specialised DIY and building supplies retailers via a network of 20 carrier partners.

A lack of visibility of external transport quality, lead times and proof of delivery led UNILIN to look for a solution that would help with supply chain optimisation and the streamlining of processes, thereby improving customer service and enabling the company to stay competitive in its market.

By implementing Shippeo’s real-time transportation visibility solution to collect location data for all deliveries, UNILIN was able to proactively inform customers about potential delays. Shippeo’s advanced ability to track Less-than-Truckload (LTL) was critical, as LTL is UNILIN’s main and most complex transportation method. Shippeo’s solution has been specifically engineered to overcome tracking challenges associated with LTL by using advanced integrations with carriers’ Transportation Management Systems (TMS) and highly accurate geofencing techniques. The live location data captured, along with automatically generated proofs of delivery, is accessible to users on the Shippeo platform portal. Delivery status information provided by Shippeo will also be made available to UNILIN customers via their own customer portal.

Following the success of the first business use case for real-time transportation visibility, UNILIN is now exploring taking advantage of Shippeo’s mobile application for more granular visibility of own fleet shipments thanks to its parcel scanning capabilities.

“I did some market studies and a lot of companies came up with ideas. But the only one who could convince me to do a proof of concept was Shippeo,” said Geert van Damme, Transport & Distribution Manager at UNILIN. “The capability to automatically provide our customers with real-time tracking for all our LTL deliveries is a game-changer. The level of data and insight we now have access to also brings much more clarity around our delivery performance.”

• Shippeo is exhibiting at Final Destination Logistics on 18th/19th May, which takes place at the Exhibition Centre Liverpool. Come and hear more about the company’s solutions on Stand 114. For more information, click here