Waterstones picks Royal Mail for online deliveries

Bookseller Waterstones has awarded Royal Mail a three year contract to handle UK and international customer deliveries for Waterstones.com.

Compared to 2014, Waterstones has seen a rise of three per cent in online sales during the first six months of this year. Digital book sales have increased by two per cent. The web site gives consumers access to the complete range of books, stationary, gifts and audio books.

Erwyn Rentzenbrink, head of stock operations, said: “Waterstones are delighted to join forces with Royal Mail. From today all orders from Waterstones.com will be delivered by Royal Mail in the UK and internationally. We believe Royal Mail are a perfect fit for us, offering a reliable, professional and efficient service putting our customers first.”

It is using Royal Mail’s tracked 24 and 48 services. NetDespatch, Royal Mail’s specialist IT solutions provider, has worked alongside Waterstones to “provide a streamlined IT systems integration and labelling solution.”