AMI USA centralises spot rate operation

The US arm of AMI – the world’s largest trade-only airfreight and express wholesaler – has centralised its Spot Rates department at its USA HQ in Dallas – replacing separate, smaller operations in its other offices in New York, Chicago, Los Angeles and Atlanta.
 
The new department has four full-time operatives, headed by Cesar Fausto, who has relocated from Los Angeles. It is open from 08:00 (Eastern Standard Time) to 19:00 (Pacific Time), so meeting the requirements of customers anywhere throughout the USA. Customers can call toll-free on 1-855 SPOT AMI. Responses to email enquiries are guaranteed within 30 minutes.
 
Says AMI’s SVP USA, Peter Weir: “Centralising this function makes better use of our resources, enabling us to handle a larger volume of enquiries and provide faster feedback to our customers. It also means we can pool our business, leverage our buying power better, and offer keener rates. It’s a win:win for our customers and for us.”

Source: AMI