ASOS extends Royal Mail contract

ASOS has awarded a new delivery contract to Royal Mail extending a 15 year relationship. The deal also extends Royal Mail’s capacity to handle returns by 25 per cent.

Royal Mail currently handles around 75 per cent of ASOS customer returns. With the extension of the contract, Royal Mail is increasing its capacity by one million items so the network can carry up to five million customer return parcels per year.

The new contract and extension of the existing relationship were driven by Royal Mail’s ability to handle significant increases in volume during peak periods.

ASOS is one of the first retailers to make full use of Royal Mail’s returns portal and has incorporated it into the ASOS web site. The Tracked Returns service gives ASOS and its customers access to tracking along key stages of the parcel journey, including confirmed delivery to the ASOS Returns Processing Centre, enabling the acceleration of returns processing and the resale of its products.