Even more service and quality with Swiss WorldCargo

To keep pace with the current challenges of the global logistics industry and to be prepared for the quick changes along the entire supply chain, Swiss WorldCargo, the airfreight division of Swiss International Air Lines (SWISS), announces a major realignment of its organisational structure. The aim is to offer customers worldwide a stronger brand promise.

The structure, implemented since early 2017, is aimed to enable Swiss WorldCargo to provide new business solutions for today’s logistical challenges. At the same time the company intends to further strengthen it’s position as a market leader in terms of service and quality. The current structure is based on three pillars: Business Development & Customer Experience, Area & Contribution Management and Quality & Services.

“The new organisational structure is designed to make the company more agile and to put our customers at the center of all our activities. It is our intention to offer the right solutions and services for new logistical requirements,” says Ashwin Bhat, Head of Cargo, Swiss International Air Lines. “In a customer-oriented business like air cargo, it is extremely important that these services are supported by a well-structured organisation and operated by highly qualified professionals who bring in their individual strengths as well as their different and diverse experiences.”

Cargo Business Development & Customer Experience is headed by Andrés L. Perez. The task of Andrés is to develop strategies and solutions within Swiss WorldCargo, to understand the requirements of the market, and improve products and services. Together with his team Andrés will bring Swiss WorldCargo even closer to its customers, put a strong focus on user-oriented services and create stakeholder value.

In 2016 Alexander Arafa assumed his new role as Head of Cargo Area & Contribution Management. Alexander takes care of the global sales organisation and revenue management of Swiss WorldCargo. His mission is to accelerate decision making and improve cooperation between the corporate headquarters and the field offices in order to respond to customer requirements. Alexander and his team are aiming for a shorter “time to market”.

Christian Wyss, the new Head of Cargo Quality & Services, ensures a smooth transport chain that fulfills the promises to the customers. Christian’s team ensures operational strength of Swiss WorldCargo by increased efficiency and simplified processes that also meet all industrial and regulatory standards.

All three divisions are supported by the central functions Training & Continuous Improvement, Marketing & Communications and Procurement & Supplier Management.




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