House of Fraser cancels online orders following dispute with XPO

House of Fraser is cancelling all order that have not already been sent to customers as a result of a dispute over payment with XPO which operates its distribution centres at Milton Keynes and Wellingborough.

The retailer was bought out of administration by Sports Direct on 10th August, in a deal that included all UK stores, the HoF brand, and all the stock in the business. Sports Direct is currently holding talks with suppliers of House of Fraser who were left out of pocket when the business went into administration.

XPO is a creditor of the old HoF business. It is understood that no work has taken place at the distribution centres since the HoF business went into administration. Sources close to Sports Direct said it had found it difficult to engage with XPO.

The House of Fraser web site was suspended earlier this week and on Thursday (16th August) the retailer used twitter to tell customers of decision to cancel orders, saying: “Due to delays with delivering online orders, we have taken the decision to cancel and refund all orders that have not already been sent to customers. All customers affected will receive an email in the next couple of days. Please accept our apologies for any inconvenience caused.”

Due to delays with delivering online orders, we have taken the decision to cancel and refund all orders that have not already been sent to customers. All customers affected will receive an email in the next couple of days. Please accept our apologies for any inconvenience caused.

— House of Fraser (@houseoffraser) August 16, 2018