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John Lewis outlines sustainability and e-commerce investments

John Lewis Partnership – parent to Waitrose and John Lewis – has outlined plans to improve the sustainability of its supply chain as well as a £1 billion investment in improving e-commerce capacity.

The retailer said it was targetting net zero carbon emission in 15 years including a commitment to source only from net zero carbon farms in the UK by 2035.d

It also said it would halve food waste not just in its own operations by 2030 but across the entirety of its supply chain and would source all key raw materials in its own-brand products from sustainable or recycled sources by 2025.

Meanwhile, the retailer said it was targeting 70% of revenues from e-commerce by 2025.

It said it would expand delivery capacity beyond 250,000 orders per week, up from 55,000 before the pandemic. it said that in the past six months it had tripled delivery capacity for Waitrose online to over 190,000 weekly slots.

Waitrose is also expanding its trial with Deliveroo to 30 stores, in order to deliver shopping in 30 minutes.

Waitrose said it would spend £1 billion over five years to “accelerate our online business and transform our shops”. This would include improving the user experience on apps and websites  as well as providing more convenient delivery options.

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