Maplin to use iForce returns service

Maplin, the consumer technology retailer, is to use iForce Revive as an additional service to the existing multi-channel fulfilment solution.

It has been using the iForce service since 2014. The combined operation is operated from Maplin’s national distribution centre in Wath-Upon-Dearne, South Yorkshire.

iForce Revive will provide Maplin with a software controlled inspection and processing capability to handle over 600,000 items returned from stores or online customers, as well as any products that have been recalled.

The objective is to ensure that the margin erosion associated with returns is minimised. Software directs the processes required through the inspection of each returned item, determining whether it can be put back onto full price sale, whether refurbishment action needs to be taken to allow full price sale, or whether the item should be disposed of.

Andrew Uden, technical director at Maplin, said: “Over the last two years we have been given the opportunity to see first hand the exceptional levels of service iForce provides to its clients. This gave us the confidence to develop our relationship further by adding a sophisticated and highly innovative returns solution that will lead to significant cost savings.”