Ocado and M&S see volumes soar

The first 13 weeks of Ocado Retail carrying Marks & Spencer branded items saw turnover grow 35% year-on-year.

In the 13 weeks to 29 November turnover rose to £579.6 million, compared to £429.7 million for the 13 weeks ending 1 December 2019.

Average number of orders per week at the joint-venture between Ocado Group and Marks & Spencer Group grew 3% year-on-year to 360,000 per week – with its Erith customer fulfilment centre in south-east London alone ended the period at over 130,000 orders per week.

Ocado Retail Chief Executive Melanie Smith said: “Despite exceptional demand during the period, we have high rates of on-time customer delivery and low rates of substitutions.

“With three new warehouses opening in 2021 which will ultimately give us 40% more capacity to our business, we look forward to being able to offer more slots to existing customers while welcoming new customers to Ocado.”

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