LOGISTIK express News

Retailers lose 19pc of Christmas customers to rivals

Retailers lose 19pc of Christmas customers to rivals

Retailers lose 19pc of Christmas customers to rivals
Januar 11
08:30 2017

Retailers lost 19 per cent of their 2016 Christmas customers to rivals due to stock availability issues and unsuitable delivery times, according to a new JDA/Centiro report.

onlineshopping12 per cent of UK adults spending online said they used a different retailer because their initial choice did not have items available. 7 per cent said they chose another retailer because delivery times didn’t match their requirements.

“Christmas shoppers have become increasingly savvy, as they look to use the channels that best suit their budget and lifestyle,” said Jason Shorrock, vice president of retail strategy EMEA at JDA. “This means retailers cannot afford to stand still if they are to meet customers’ growing online shopping expectations.

“Customers expect products to be available 24/7 and for retailers to offer convenient delivery and collection options.

“This is the added level of complexity that retailers must be able to cope with.”

There was however a slight decrease in delivery and click & collect issues over Christmas, with 32 per cent of Christmas shoppers experiencing issues with their online purchases (compared to 33 per cent in 2015).

Source: logisticsmanager.com

eCommerce Logistik-Day


Pressemeldungen können Sie über den Presseservice-Upload sowie übers Login unverbindlich einreichen. Der Presseservice-Newsletter erscheint wöchentlich. Für Top-Platzierungen buchen Sie das Exklusive Presseservice.





eCommerce Logistik-Day Networker

Portal: http://insider.logistik-express.com

LogiMAT Aussteller

Portal: http://b2b.logistik-express.com

Firmenverzeichnis Austria

Portal: http://verzeichnis.logistik-express.com

Logistik Networker

Portal: http://lounge.logistik-express.com



Portal: http://journal.logistik-express.com

LOGEXP Investment

Portal: http://invest.logistik-express.com


LogiMAT 2017

LogiMAT 2016

LogiMAT 2015

LogiMAT 2014

LogiMAT 2013

LogiMAT 2012

Leobener Logistiksommer 2014

CeMAT 2014

CeMAT 2011

BVL – DLK 2012

BVL – DLK 2011

Österr. Logistik-Tag 2011

Österr. Logistik-Tag 2010

E-Commerce Logistik-Day 2016


Lagernetzwerk LogCoop

Portfolio: Markus Jaklitsch

Presseservice 2018

Anfang 2018 richten wir unser unverbindliches und kostenfreies Presseservice an die Mediendienste – APA-OTS und Pressetext aus und führen eine geringfügige Flatrate ein. Und natürlich entwickeln wir unser Exklusives Presseservice stets für Sie weiter. Sie erreichen mich persönlich unter +43(0)676 7035206.

Newsletter Presseservice