SME volumes double at Hermes

Hermes has seen a 100% year-on-year increase in volumes for SMEs and is currently delivering around 700,000 parcels a week for customers in the sector.

The parcel delivery giant said it had adapted a number of its services to support SMEs, increasing contact-free collections and doubling the number of parcel lockers available.

Jon Oldroyd, head of business accounts at Hermes UK, said: “Many of our SME clients have been able to respond quickly to the changing needs of consumers who are looking for alternative sources of products as a result of shop closures and travel restrictions.

“Our account managers have worked closely with them to understand how we can best support them during these challenging times whilst ensure that the safety of our people and our customers remains a top priority.”

Janis Liepa, of Wigan-based Assured Products, said: “We have seen our online orders rocket from 300 a week to more than 500 a day, the majority of which are sent through Hermes. Our staff have been amazing in coping with the extra demand and adhering to guidelines.”