DHL rolls out new LOTS solution
DHL Supply Chain has successfully launched an industry-first technology solution that gives its consumer sector customers end-to-end visibility at individual line level. The internally-developed bespoke web-based Live Order Tracking System (LOTS) is set to revolutionise the way in which DHL staff and its customers view order information securely over the internet. Andy Lightfoot, Regional Transport manager at DHL Supply Chain, said: "LOTS provides an incredible level of real-time detail about an order by consolidating event information from multiple systems. In a nutshell, this means that both DHL and the customer can see what’s happening with every product SKU at any stage of the logistics process, from order receipt, planning, picking, loading, dispatch and delivery, to confirmed receipt." He said that LOTS enables better load planning, helps reduce empty running miles, and has already made a significant impact on operational efficiencies in time saved on phone calls, thanks to the improved visibility of the fleet. LOTS incorporates GPS vehicle mapping, giving visibility into a vehicle’s exact movements and location at the click of the button. It also flags any load discrepancies from the time that the delivery is made, so that these can be addressed immediately. LOTS is now up and running with three of DHL Supply Chain’s biggest largest customers. Quelle: eyefortransport |