Q Home: New service right to the end customer of Quehenberger

Delivered, installed and ready to use: Quehenberger Logistics’ Q Home service concept improves the service range of door delivery

Quehenberger Logistics has expanded its range of delivery services, covering white goods (household devices) and brown goods (electronics). The Salzburg-based logistics provider now delivers to end customers, as well as setting up and commissioning household devices and electronics or furniture.

The service package named Q Home has been extensively trialled and is now in full operation. It includes the entire transaction, from agreeing appointments to disposal of old items by qualified Quehenberger staff.

Q Home has been available in Austria since March 2014. One of the first customers is the high-end appliance manufacturer Miele. „We are expecting to see a future increase in demand for professional logistics companies on the so-called last mile. There is clearly a gap in the market in terms of delivering bulky goods to private residences and putting them into operation there,“ says Quehenberger CEO Christian Fürstaller.

Quehenberger Logistics’ service is available as of now for household devices, consumer electronics and other bulky goods such as furniture. Q Home’s services include appointment arrangement with the end customer by telephone, delivery and transport to the place of installation, assembly of built-in devices and installation of free-standing appliances to the water, sewerage and electricity networks. After the green button test, which confirms that the device is functional, old appliances and furniture are then taken away on request and disposed of appropriately.

At present, deliveries are made within narrow time slots that are in line with customers‘ needs on weekdays from 08:00-11:00, 11:00-14:00 and 14:00-17:00. In the medium term, they are looking to offer delivery in the early morning (06:00-08:00), in the evening (17:00-20:00) and on Saturdays. The service is available throughout Austria.

Household devices, electronics and other long-life consumer goods are becoming more and more widely distributed through various channels, including online. A manufacturer, retailer or online store operator who can offer a first-class service from the point of order to installation has a clear advantage.


Quelle: LogEastics
Portal: www.logistik-express.com

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